Logistics company in Antwerp — dozens of orders per day, now fully automated.
A transport company in the Antwerp region processed all incoming orders manually via email and Excel. Each order required an average of 15 minutes of manual processing. After automation, the entire process runs in under a minute, with no manual input, and the investment paid itself back within the first month.
Full Order Processing Automated for a Logistics Company
A logistics company in the Antwerp region processed dozens of orders daily, manually, via email and Excel. Each order required an average of 15 minutes of manual handling: entering, checking, forwarding to the warehouse and notifying the customer.
Problem
The order process ran across multiple systems that didn't communicate with each other. Errors from manual entry led to delayed deliveries and complaints. The team lost 3 hours per day to repetitive administration that added no value.
Analysis
After a thorough analysis of the existing order process, we mapped out every step: from receiving an order by email to confirming it to the customer. We identified 8 manual steps that could be fully automated without modifying any of the existing tools.
Solution
We built an automated workflow that detects, validates and processes incoming orders. Orders are automatically read, matched against inventory, forwarded to the warehouse and confirmed to the customer. Without manual intervention. Exceptions are flagged for human review.
Result
Order processing dropped from 15 minutes to under 1 minute per order. The team saves more than 3 hours per day, errors have been virtually eliminated and customers receive their confirmation faster. ROI was reached within the first month.
95% Time
Saved
From 15 minutes to under 1 minute per order. The team now focuses on customer contact and growth instead of administration.
Errors
Eliminated
Manual entry errors have virtually disappeared. Orders are automatically validated before processing. No more wrong addresses or missing references.
ROI Reached in Month 1
The automation paid itself back within the first month thanks to freed-up man-hours and reduced error costs.
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